I wouldn't take my vehicle any other place than Northern Auto for all my check ups, repairs, and Kevin is nice to look at too!
They have always taken amazing care of me, squeezing me in last minute (even when it’s my own fault waiting until the last second for services). They are a great staff and do whatever they can to take care of their customers. Best service I have ever had from a dealership!
Checked out my car but never called me with results. Had a small power steering leak before I dropped it off and now it's draining exponentially faster.
The service department is great, they may be understaffed at times but with them being a small town dealership they'll work with you to get anything done you need as best they can. It may require a repeat visit but they always get it right. Sometimes they may forget to give you a call back but if you call them they'll always answer. I'm not a huge fan of the old loaner vehicles but they serve their purpose. The sales department also has very nice and courteous employees. Stick around and get to know all of them they're the best in the U.P. IMO.
They seem to do quality work, though are slow and bad at estimating time (e.g. for a recall repair, I was told 1-2 hours when I scheduled the appointment, but waited 3.5 hours in their waiting room, only getting updates when I asked). Further, it was extremely annoying to hear a loud/obnoxious online auction blaring from the computer speakers of one of the sales offices. Moral of the story: do not wait for the service - strongly consider asking for a ride or requesting a loaner vehicle.
Northern Auto Inc is a US Car Dealer based in Hancock, Michigan. Northern Auto Inc is located at 625 Quincy St, Hancock, MI 49930, USA.
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